Unable To Validate License


There is currently a problem we are working to resolve where customers using Global and Offsider Estimating are experiencing a problem with starting the software telling them the license was not able to be validated.

Fig.1 Unable To Validate

This should be accompanied, or replaced, by the proxy configuration box.

Fig.2 Proxy Configuration

You should be able to get past this problem, and continue to work normally, by clicking the Cancel button.

However if you continue to encounter trouble with this, then it is recommended that you contact the support team, via email or phone, and we will help you resolve this issue.

The link below will take you directly to creating a new ticket with us.



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  • The issue details above has now been resolved, and you should be able to continue normally.

    However if you encounter any problem, contact our support team and we will be happy to help in any way we can.

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  • Hi
    I am still not able to validate the program
    Please help me activate it so that i may continue with training

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  • Hi Petaia.
    We are sorry you are still having an issue with activating your license. I will create a support ticket for you now so that one of our technicians can run some troubleshooting steps with you to have you up and running asap.

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  • Thanks Elaine
    Then i will be waiting
    God bless

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