Software Assurance

Important Changes to Software Assurance

We’ve made some updates to our Software Assurance offering. Please review the information below to understand how these changes may affect you.

For the full announcement, visit:
https://buildsoft.com.au/software-assurance-changes-2024/

Quick Overview

• Software Assurance agreements are being grandfathered
• These changes apply only to customers with perpetual products without an active Software Assurance agreement
• No impact to:
  • Subscription licenses
  • Licenses with an active Software Assurance agreement
• Perpetual products without Software Assurance can re-enter an agreement until 28 February 2025

What Is Changing?

For many years, Software Assurance has allowed our customers to:

• Keep their software up to date
• Access help and advice from our technical support team

Since 2022, all new Buildsoft customers have been purchasing subscription-based licenses, which already include:

• Technical support
• Software updates
• Greater flexibility for managing licenses

As part of our continued focus on delivering flexible, modern licensing options, Software Assurance is now being grandfathered and will have limited availability moving forward.

For more details, please read the full announcement on our website:
buildsoft.com.au/software-assurance-changes-2024

How Does This Affect You?

If You Have Perpetual Licenses Without an Active Software Assurance Agreement

• You may re-enter a Software Assurance agreement until 28 February 2025
• Re-entering allows you to:
  • Regain access to technical support
  • Continue receiving software updates
• After 28 February 2025:
  • You cannot re-enter Software Assurance
  • To access support or updates, you must trade in your license for a subscription

If You Have an Active Software Assurance Agreement

• There is no change to your contract
• Continue to:
  • Maintain your agreement
  • Renew it as usual
  • Access support and software updates

If You Use a Subscription License

• No changes are being made
• Your subscription already includes:
  • Technical support
  • Software updates

Final Opportunity

Deadline to re-enter Software Assurance:
28 February 2025

After this date, customers with expired agreements must transition to a subscription to receive updates or support.

Need Help?

If you’re unsure how these changes affect you or need help reviewing your current agreement, we’re here to assist.

Contact our Sales Team:
Email: [e-mail]
Phone (AU): 1300 133 745
Phone (Int’l): [phone]
 

Or submit a request through our Help Centre.