Not commonly downloaded message when downloading installer

When downloading our installer, you may encounter a 'Not commonly downloaded' message. 

This message appears because the installer you’re downloading hasn’t been recognised by your system’s security protocols.

This is a common precautionary alert, especially for new software files.

This guide will walk you through the steps to safely proceed with the installation.

The steps to resolve this below are based on Microsoft's Edge browser.

To allow the browser to finalise and complete the download, just follow these steps:

1. Click the filename to display the 3 dots beside the file and click the 3 dots for More actions.

2. Click Keep.

3. Click Keep anyway.

4. Click More Info.



5. Click Run anyway.

 

Frequently Asked Questions (FAQ)

Is it safe to bypass the warning?

• Yes, as long as the installer is from our official website, it is safe to proceed.

What if the installer still doesn’t work?

• Restart your computer and try the process again, or contact our support team for further assistance.