Invalid Licence When Registering After Update


If you get an ‘Invalid Licence’ message when attempting to register the software, then this is most likely caused by a mismatch between the Licence key and software version.

Fig.1 Invalid Licence

The software version number will appear in the bottom left corner of the registration page.

Registration_Page.pngFig.2 Registration Page

You can check that the licence you are using is appropriate for your version of Cubit, by referring to the email you would have received from Buildsoft.

Fig.3 Licence Key On Email

If you continue to have problems after doing this, then it is recommended that you contact the support team, via email or phone, and we will help you resolve this issue.

The link below will take you directly to creating a new ticket with us.


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