If you are running a network version of Global\Offsider Estimating, and get an error when starting the software saying ‘Cannot Access Directory’, then there are a few possible causes.
Below are some things worth checking to attempt to resolve the problem.
Is The Mapped Drive Available.
If the software is reporting that it cannot access the directory, then it is possible that the mapped drive to the data has become disconnected.
To re-establish the connection, you can do the following.
1) Open your file explorer.
Fig.1 File Explorer
2) Browse to ‘This PC’
Fig.2 This PC
3) Locate the mapped drive to your software’s data.
If the mapped drive is disconnected you will see a red X next to its image.
Fig.3 Mapped Drive
4) Double click the mapped drive to open it and attempt to re-establish the connection.
If the connection cannot be re-established, or if the drive is not present, we recommend contacting your IT people to make the drive accessible.
Are Permissions Correct.
Another possible cause for this issue is that your user profile does not have permissions to access the data location.
Below are some steps you may be able to use to check and correct this, however you may need to contact your IT people to resolve this.
1) Browse to the software’s data location.
2) Right click the ESW folder.
3) Select Properties.
4) Click the Security tab.
Fig.5 Security Tab
5) Click the Edit button.
Fig.6 Edit Button
6) Select the ‘Users’ group from the ‘Group or user names:’ group.
Fig.7 Users Group
7) Make sure the allow tick box for ‘Full Control’ is ticked.
Fig.8 Full Control
8) Click the Apply, and then Ok buttons to save this.
Fig.9 Apply And OK Buttons
Once you have done this you should be able to open the software normally.
Are The License Files Correct.
It is also important to make sure the license files for your are correct.
If the BSPECIAL.DLL file does not match the Master file in the data directory, then your software will not start correctly.
If you are unsure if your BSPECIAL.DLL file is correct, then you can copy this file from an existing users PC who is able to open the software normally.
The file can be located in the C:\Windows\Syswow64 folder on 64bit PCs, or in the C:\Windows\System32 folder on 32bit PCs.
Fig.10 BSPECIAL.DLL File
If you continue to encounter trouble with this however, then it is recommended that you contact the support team, via email or phone, and we will help you resolve this issue.
The link below will take you directly to creating a new ticket with us.