Microsoft service issue affecting support emails
A current Microsoft service issue may affect emails sent to support@buildsoft.com.au. Emails may be delayed or not received, and our email responses may also be delayed.
For assistance during this disruption, please call our support team on +61 2 4626 4909 during support hours, or log a support ticket directly through our Help Centre using the button below.
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Knowledge Base
Cubit Estimating Cloud - Troubleshooting
Cubit Estimating AI - Getting Started
- How to connect Cubit Estimating to Claude Desktop, ChatGPT Desktop and other AI assistants (Windows)
- Ways to use an AI assistant with your Cubit Estimating data (example prompts)
- AI assistant can't connect to Cubit Estimating
- Cubit Estimating AI — Best Practice Guide
- Use AI Auto Scale and AI Plan Rename When Importing Plans
- Cubit Estimating AI Tools — Quick Start
Cubit Estimating Getting Started
- How to backup your data in Cubit
- Creating a New Job in Cubit Estimating
- Creating a New Project in Cubit Estimating
- Creating and opening a New Price List
- Cubit Estimating Userguide
- Drawing a take off
Cubit Estimating Installations
- Cubit Estimating Backup Configuration
- Cubit Estimating Network Installation Guide
- Cubit Estimating Standalone Installation Guide
- Cubit Estimating Update Guide
- Connecting a Cubit Estimating client to the Cubit Server
- Cubit Estimating Database Connection Details
Cubit Estimating How-to Guides
- Migrate Cubit Estimating Data Between Computers - Network
- Migrate Cubit Estimating Data Between Computers - Standalone
- ! Alert in the Job % column
- Adding Adjustments in Cubit Estimating Jobs
- Additional Columns In Cubit Estimating
- Adjusting Rates by Codes in Cubit Estimating
Cubit Estimating Cloud - Getting Started
- OneDrive and Third-Party Cloud Storage on Cubit Estimating Cloud Servers
- Setting Up Your Cubit Estimating Cloud Environment
- Installing the Cubit Estimating Cloud Remote Desktop Application
- Transferring Files Between Local and Cloud Environments in Cubit Cloud Estimating
- Cubit Estimating Cloud – Remote Desktop Access Policy
- Cubit Estimating Cloud – Email Whitelisting Policy
Cubit Estimating Reports
- Adding a Watermark to a Custom Report
- Change Heading Rows Colours on a Report
- Cubit Estimating Shapes Report
- Custom Report Compatibility with version 12
- Generating Plan Reports with Cubit Estimating
- Generating Reports in Cubit Estimating
Cubit Estimating Troubleshooting
- Azure RemoteApp blurry on secondary monitors
- Bill Reference Prefixes for BOQ Reports
- Black Bars on Plans report
- Cannot get disk serial number - Windows 10 Sandbox Mode
- Changing the Quality of Curved Shapes in Cubit Estimating
- Cordell Direct Integration
Cubit Select How-to Guides
- Accessing Jobs Created by Other Users | Cubit Select
- Understanding Discrepancies Between Cubit Estimating and Select
- Quote Submissions - Contractors' Guide
- Cubit Select: Export Job
- Clear cache to resolve display issues in Select
- Running the Supplier Totals Export Report from Cubit Select
Cubit Select Getting Started
- General Questions about Cubit Select
- Cubit Select User Guide - Version 2
- Unauthorized message when sending jobs to Cubit Select
- Cubit Select: User Roles
- Invalid URL when sending or receiving Cubit Select information to Cubit Estimating
- Creating New Cubit Select User Account
Cubit Select Subcontractor and Supplier Guides
Global and Offsider Troubleshooting
- Global Estimating Standalone Activation Installation
- How to Remove Progress Claims and Subbies Comparison
- Global / Offsider / Cubit Estimating: Windows recognizing Buildsoft files as Adobe
- Installation Guides for Global / Offsider Estimating
- Deactivating Global / Offsider Estimating License
- Activate Subbies Comparison (SCP)
BTOS
- BTOS End of Life
- BTOS crops image
- Remove BTOS Reference
- 'The BTOS module is not currently working' or 'BS MTO Module Not Found' error when opening\working on a job
- Non BTOS user getting 'The BTOS module is not currently working' message
- BTOS Load image list flashes when trying to load an image
General
Product Updates
Cubit Select Updates
- April 2026 Update: Quote Submissions Fixes
- April 2025 Update: Quote Submissions
- November 2024 Update: Enhanced Supplier Invitation and Quote Review Experience
- September 2024 Update: Document Improvements
- March 2024 Update: Delivering new improvements and enhancements
- 13 August 2023 - Bug Fixes and Security Improvements
Cubit Estimating Updates
- Cubit Estimating October 2026 (15.1.0) is available
- Cubit Estimating August 2026 (15.0.4) is available
- Cubit Estimating July 2026 (15.0.3) is available
- Cubit Estimating 2026 (14.0.4) is available
- Cubit Estimating 2025 (14.0.1) is available
- Cubit Estimating 2025 (14.0.0) - is available
Known Issues
Cubit Select
Cubit Estimating
- Known Issue: “License Not Registered” Message When Starting Cubit Estimating
- Resolved Known Issue: AI Tools Disappear After Restarting Cubit Estimating (Version 15.0.3.0 - 2026 July Release)
- Resolved Known Issue: Bitdefender Virtual Disk Preventing Cubit Estimating Activation
- Known Issue: Cubit Estimating 13.0.3 — Error When Loading or Creating Jobs Using Price Lists
- Resolved Known Issue - Error generating a selection of plans in the Plan Report
- Import Global Job may result in line items imported in the incorrect order
Global and Offsider
Community
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(+61) 2 4626 4909 |
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